Developer Support

Developer Support

Our Developer Support engineers are available from 6:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday. The Developer Support service provides access to technical professionals and online resources to help you resolve problems and answer questions that you encounter while using DIBOL/DBL and Synergy/DE products.

Access to Developer Support Engineers

Synergex’s Developer Support engineers have extensive experience with all Synergy/DE products and are ready to help you with any problem or question you encounter as you migrate your applications to Synergy/DE.

  • Developer Support covers an unlimited number of incidents for all products and platforms.
  • E-mail and phone access (including Skype™ voice and video calling) is available during Synergex’s regular business hours (listed above).
  • Remote troubleshooting is available. Your Developer Support engineer can access your system remotely to help you track down issues.

Access to the Resource Center

The Synergy/DE Resource Center is a password-protected area of the Synergex website that provides access to numerous resources that can help you resolve and track issues. Resource Center offerings include the following:

  • KnowledgeBase. An expanding database of answers and information on a wide range of topics important to Synergy developers.
  • Tracker. A database of Synergy/DE product bugs and enhancement requests.
  • Support cases. A database of support cases logged by your company. You can review existing cases and add new ones.
  • Synergy-l archive. An archive of posts to the synergy-l listserv, an e-mail discussion group for Synergy developers.
  • Product documentation. An online location where you can view or download release notes and the Online Manuals for all versions of Synergy/DE.

Premier Support services are also available. Contact Synergex for details about Developer Support and/or Premier Support services.